Rubbish Removal Haringey Privacy Policy

This Privacy Policy explains how Rubbish Removal Haringey collects, uses, stores and protects your personal data when you use our rubbish removal and related services. It applies to all Rubbish Removal Haringey customers in the Haringey area, including individuals, landlords, businesses, and organisations who contact us or engage us to provide services.

We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018, and to handling your personal data in a fair, lawful and transparent manner.

Who We Are

Rubbish Removal Haringey is a rubbish and waste removal service operating in the Haringey area. For the purposes of data protection law, we act as the data controller in relation to the personal data we collect about our customers and prospective customers.

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details provided in your service confirmation or invoice documents.

Personal Data We Collect

We only collect personal data that is relevant to providing and managing our services. This may include:

Contact and identity information such as your name, address, telephone number, email address, and any alternative contact person’s details that you provide.

Service information such as property access details, preferred contact times, service history, photographs of waste or property where needed for quotes or proof of service, and any instructions you provide about the work to be carried out.

Transaction and billing information such as payment status, payment method details as required to process payments, invoices and receipts, tax information where required by law, and records of quotes or estimates provided.

Communication records such as emails, text messages, call notes, and other correspondence relating to enquiries, bookings, complaints, or feedback.

Technical data such as your IP address, browser type, device information, and basic usage data when you visit our website, to help us understand how our site is used, improve our services, and maintain security.

How We Collect Your Data

We may collect your personal data in the following ways:

Directly from you when you contact us by telephone, email, online form, or in person to request a quote, make a booking, or ask a question.

During service delivery, when our staff attend your property and record necessary details about the job or your preferences.

From third parties acting on your behalf, such as letting agents, landlords, or property managers who arrange services for you, and who provide us with your contact or property details.

Automatically through our website, through basic analytics and log information generated by your use of the site.

Lawful Basis for Processing

We process your personal data on one or more of the following lawful bases:

Contractual necessity: to provide you with quotes, to set up and manage your bookings, to deliver our rubbish removal services, to process your payments, and to communicate with you about your service. Without this data, we cannot fulfil our contract with you.

Legitimate interests: to manage and improve our business operations, to keep records of services provided, to handle customer service enquiries, to protect our staff and property, and to establish or defend legal claims. When relying on legitimate interests, we balance our interests against your rights and freedoms.

Legal obligation: to comply with applicable laws and regulations, such as tax, accounting, and waste disposal regulations, and to respond to lawful requests from public authorities.

Consent: in limited circumstances, such as when you choose to receive certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data only for purposes consistent with this Privacy Policy. This includes:

Providing and managing our services, including arranging visits, carrying out rubbish removal, and sending confirmations or updates.

Issuing quotes, invoices and receipts, and managing payments, refunds, and any disputes.

Responding to your enquiries, requests, or complaints, and recording communications for quality and training purposes where appropriate.

Maintaining accurate internal records of jobs completed, customer history, and service quality.

Complying with legal and regulatory requirements, such as evidencing proper waste disposal or retaining financial records.

Improving our services, including monitoring website usage trends and service feedback.

Data Sharing and Processors

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are only permitted to process your data in accordance with our instructions and for specified purposes. They are required to keep your data secure and to comply with data protection law.

These processors may include:

Payment service providers who process your card or electronic payments.

IT and hosting providers who support our websites, email systems, and data storage.

Administrative and accounting service providers who assist with invoicing, bookkeeping, and regulatory compliance.

Where necessary, we may also share data with third parties acting as independent data controllers, such as insurers, legal advisers, or public authorities, where required by law or to establish, exercise, or defend legal claims.

We do not sell your personal data to third parties.

International Transfers

Where any of our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or an adequacy decision, in line with applicable data protection laws.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including to meet legal, accounting, or reporting requirements.

Typically, we will keep basic customer and transaction data, such as contact details, job records, and invoices, for up to seven years from the end of our relationship with you, to comply with tax and accounting obligations and to handle any potential disputes.

Data that is no longer needed for these purposes will be securely deleted, anonymised, or otherwise removed from our systems.

How We Protect Your Data

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, misuse, or alteration. These measures include access controls, secure storage, staff training, and procedures for handling any suspected data breaches.

Access to personal data is limited to staff and service providers who need it to perform their duties, and who are subject to confidentiality obligations.

Your Data Protection Rights

As a customer of Rubbish Removal Haringey in the Haringey area, you have several rights in relation to your personal data under data protection law. These include:

Right of access: you can request a copy of the personal data we hold about you and information about how we process it.

Right to rectification: you can ask us to correct inaccurate or incomplete personal data.

Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal reason to retain it.

Right to restriction: you can request that we restrict the processing of your data in certain situations, such as while we investigate a concern about its accuracy.

Right to object: you can object to processing based on our legitimate interests, including direct marketing, where applicable. We will stop processing your data unless we have compelling legitimate grounds or a legal requirement to continue.

Right to data portability: where we process your data by automated means and on the basis of consent or a contract, you may request a copy of your data in a commonly used, machine-readable format and have it transferred to another controller where technically feasible.

Right to withdraw consent: where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing before consent was withdrawn.

To exercise any of these rights, please contact us using the contact details provided in your service correspondence. We may need to verify your identity before responding to your request. We aim to respond within one month, or within any extended period permitted by law where requests are complex or numerous.

Complaints

If you are unhappy with how we handle your personal data, you can contact us so that we can try to resolve your concerns. You also have the right to lodge a complaint with the relevant supervisory authority for data protection in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle personal data. Any updated version will take effect as soon as it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.